Stripe purchase record
When paid sales are enabled, Stripe processes the transaction and provides the receipt. Keep that receipt and order reference. If the checkout button says setup is still in progress, no payment can be submitted through the website.
1. Fourteen-day voluntary refund window
You may request a refund within 14 calendar days after the original purchase date. Email rithybondeth999@gmail.com from the address used for purchase and include your order number. You do not need to publish your licence key or card details.
2. What happens after approval
An approved refund is returned to the original payment method. Your paid licence may be deactivated, after which the app returns to its normal expired-trial state. Processing time depends on the payment provider and your bank. Original exchange-rate differences, bank fees, or similar third-party charges may not be recoverable by Bondex.
3. Requests after 14 days
After the voluntary window, refunds are generally not offered merely because you changed your mind or stopped using a functioning licence. Please contact support if a reproducible technical defect prevents the app from working on a supported Mac and we cannot provide a reasonable fix or workaround. We will review those cases fairly.
4. Abuse and duplicate purchases
We may refuse voluntary refunds involving fraud, repeated policy abuse, chargeback manipulation, unauthorised key sharing, or circumvention of trial and licence controls. Accidental duplicate purchases should be reported promptly and will be investigated using the order records.
5. Your legal rights
This voluntary policy does not limit refund, repair, replacement, or other remedies that cannot be excluded under applicable consumer law. If the law where you live provides stronger mandatory rights, those rights control.